Amazing Customer Services Stories to Make Your Day Better.
You do not necessarily need to include fancy techniques or even big discounts when it comes to making sure the customer service at your company is at a top-notch. Stunts meant to draw public attention will not help you achieve your goals. Customers will always remember the employee or even the business where they were shown compassion and even kindness. Below are some few accounts of such stories. Customer service is there to help solve the challenges shoppers face and it was the case for an 89 years old man at Trader Joes one-off delivery service. The man was not able to buy his groceries and the daughter was trying to find a supermarket that could deliver the groceries at home. Given that a storm was fast approaching, many of the supermarkets declined the request. Trader Joes one-off delivery service took the order and delivered the goods in half an hour and at no charge. You may also remember the viral story of a teenager who went to Target looking for a tie. The young man wanted a clip-on tie in preparation for an interview but they are not available at Target. Dennis Roberts, one of the workers at Target then demonstrated the process of tying a tie to the young man. He went a step further to show how a proper handshake should be done and how to answer some of the questions asked during the interviews. The teen got the job eventually.
A customer at McDonalds teared up watching an employee show compassion during customer service. A senior citizen in a wheelchair went to the cashiers desk in a busy McDonalds branch downtown. The man was clearly in need of something but the workers could not ascertain what it was that he needed. The cashier tried to suggest to the man on ways that he could help. He finally realized that the man wanted someone to help him cut up his food and feed him. The cashier did not hesitate to close the register and put on gloves to help the man eat. This story tells of excellent communication skills and even acts of kindness. Excellent communication skills are central to good customer care.
There also happened to be this 3 years old boy was in a bad shape after being beaten by his mums lover. The boys grandfather was in LA and he had to go all the way to Denver to see the boy for one last time. The life support would be switched off soon for the organs to be harvested to save other people. The grandfather got a seat with Southwest Airlines booked by the wife who went ahead to recount the story to the airline staff. The man was 12 -minutes late to the gate even after getting to the airport 2 hours in advance. However, the pilot has still waited for him.